Online Reservations: Convenience at What Cost? -By Laura Laaman The internet age means fast-developing technologies are keeping business owners on their toes with increasing pressure to adapt. Many of today’s pet parents embrace technology, paying close attention to your company’s website, social media presence and electronic accessibility. You’ve probably been asked by your clients—what about… Read more »
Posts By: Laura Laaman
When Something Goes Wrong- By Laura Laaman While most pet care providers invest significant effort in excellent services for the pets in their care, many don’t put the same emphasis on the pet parent’s experience. This common shortcoming has led to a gaping void on proper staff training—especially when it comes to managers. When… Read more »
4 Reasons Great Management Matters- By Laura Laaman No matter who or where you are, you have 86,400 seconds every day. How you handle these precious seconds makes the difference between struggling and thriving. When the owner’s running all aspects of the business, it’s easy to get behind or buried, leading to mistakes and… Read more »
On Monday, May 6th, Teija Heikkila of National Kennel Sales & Appraisals hosted a catamaran cruise for Outstanding Pet Care clients out of beautiful Sugar Beach, Saint Lucia. After another information-packed day, attendees relaxed and watched the sun set with the dramatic backdrop of the Piton Mountains. An unforgettable OPC Meeting!
Do You Know How Many Clients You Lost This Year?- By Laura Laaman Assuming you’re providing excellent pet care and customer service, you’ll ideally retain 70% of your clients. That is a huge hole to fill each year—and that’s only to maintain. If you want to grow, you need to gain even more clients. To… Read more »
For this webinar, Outstanding Pet Care pairs with National Kennel Sales & Appraisals– the exclusive business & real estate broker for the pet care industry. Learn proven revenue-boosting strategies for maximizing your wealth today and when it comes time to sell.
Outstanding Pet Care comes together with Governor Insurance Agency for the first installment in this timely webinar series. Discover valuable insights to help your pet care business succeed in 2019 and beyond.
Managing Your Most Valuable Asset- by Laura Laaman This business can be very emotionally fulfilling due to being surrounded by pets. It can also be very financially rewarding, but only if an owner works on the most important aspects of their business, not in it. Here’s how to get the most out of every hour… Read more »
How to Outshine Online Competitors- by Laura Laaman Technology continues to affect the way business is done, and the pet care industry is no exception. We’re now faced with a powerful new class of competitors: those who’ve tapped into the thriving frontier of digital apps. Laura shares the background and techniques to keep you shining… Read more »
On November 5, 2018, Outstanding Pet Care clients came together for another Owner, Executive, and Manager Meeting in Hershey, PA. Attendees were met with invaluable information, timely seminars, and networking opportunities with the industry’s most successful business owners. Surrounded by burning autumn colors, the stately Hershey Lodge gave our visitors extra kindling for inspiration in… Read more »