Posts Categorized: Uncategorized

A Pet Care Facility’s Silver Lining to COVID

A Pet Care Facility’s Silver Lining to COVID- By Laura Laaman While the COVID-19 pandemic continues to be a monumental global challenge, we can point to one good thing that’s come of it: an abundance of puppies and shelters dogs have been adopted nationwide. Learn how to take advantage of these precious opportunities by reading… Read more »

Are Reservation Specialists Essential Post-COVID?

Are Reservation Specialists Essential Post-COVID?- By Laura Laaman To survive the impacts of the pandemic, many businesses were forced to reduce staffing to the bare minimum…and pet care businesses were certainly no exception. Many companies are choosing to bring back their obviously necessary (and sometimes less expensive) team members first. These include pet care staff… Read more »

3 Post-Pandemic Revenue Mistakes

3 Post-Pandemic Revenue Mistakes- By Laura Laaman As the country starts moving into the next phase, it’s time to not just survive, but also position ourselves to thrive. After all, most business owners didn’t get into business just to squeak by—they want to be successful. These are certainly complicated, confusing and challenging times; however, if… Read more »

It’s Time to Start Rebuilding

It’s Time to Start Rebuilding- By Laura Laaman For pet care businesses, summer means more than warm weather. We hope that individuals will be back to work and families will make travel plans. We can’t wait for life to get back to what we considered normal. That means it’s time for you to start rebuilding… Read more »

From Browsing to Booking: Converting Website Traffic Into Paying Customers

From Browsing to Booking: Converting Website Traffic Into Paying Customers- By Laura Laaman Your website is the link between your company and oodles of pet parent prospects. And, it’s often your first chance to make an impression. When properly calibrated, your website is a powerful generator of new leads, but likely not the most lucrative… Read more »

2 Important Pieces of Great Management

2 Important Pieces of Great Management- By Laura Laaman Being a pet care facility manager can be a very rewarding job, but it often comes with significant responsibilities. Managers are often responsible for ensuring excellent pet care—but that’s only one part of what makes a good pet care facility leader. Successful management depends on skills… Read more »

Online Reservations: Convenience at What Cost?

Online Reservations: Convenience at What Cost? -By Laura Laaman The internet age means fast-developing technologies are keeping business owners on their toes with increasing pressure to adapt. Many of today’s pet parents embrace technology, paying close attention to your company’s website, social media presence and electronic accessibility. You’ve probably been asked by your clients—what about… Read more »

When Something Goes Wrong

When Something Goes Wrong- By Laura Laaman   While most pet care providers invest significant effort in excellent services for the pets in their care, many don’t put the same emphasis on the pet parent’s experience. This common shortcoming has led to a gaping void on proper staff training—especially when it comes to managers. When… Read more »

4 Reasons Great Management Matters

4 Reasons Great Management Matters- By Laura Laaman   No matter who or where you are, you have 86,400 seconds every day. How you handle these precious seconds makes the difference between struggling and thriving. When the owner’s running all aspects of the business, it’s easy to get behind or buried, leading to mistakes and… Read more »

OPC Client Meeting in Saint Lucia, May 2019

Outstanding Pet Care

On Monday, May 6th, Teija Heikkila of National Kennel Sales & Appraisals hosted a catamaran cruise for Outstanding Pet Care clients out of beautiful Sugar Beach, Saint Lucia. After another information-packed day, attendees relaxed and watched the sun set with the dramatic backdrop of the Piton Mountains. An unforgettable OPC Meeting!